FAQ(よくある質問)
FAQ
How to make a reservation for Labo Pass
- How do I make a passport reservation?
- Please click here for more information.
What is the Labo Pass?
- Credit card payment only?
- Passport reservations can only be made by credit card payment.
- Can I make an appointment on the same day?
- Passports with car rental can be purchased up to three days in advance, retroactive to the date of use.
Passport without rental car can be purchased until the day of the tour.
However, you will need to make your own reservation for the advance reservation menu after purchasing your passport.
We recommend that you purchase and reserve your tickets as early as possible, as they may be full.
- Can I buy a passport by phone?
- The passport itself can only be purchased online.
User information, email address, and credit card information are required when making a reservation.
- >How many people can I purchase?
- There are no restrictions on the passport itself.
※Please note that there may be a limit to the number of people who can participate in activities that require advance reservations after purchasing a passport.
- What is the target age range for children?
- The child rate applies to children 3-12 years old.
- Is an email address required?
- This is required when purchasing a passport.
- I would like to know more about the available, menus.
- Please click here for more information.
Labo Pass Top Page
How to use My Page
- I don't know how to log in to My Page.
- After purchasing your passport, we will send you an email with login information to your registered email address.
When logging in, reservation number and birthday must be entered.
Labo Pass My Page
- I haven't received the email.
- Please contact us at the following address so that we can confirm your registered email address.
Contact Form
TEL:050-3498-0749
月～土 10時~18時 ※日・祝休業
- I forgot my reservation number.
- Please contact us at the following form.
Contact Form
TEL:050-3498-0749
月～土 10時~18時 ※日・祝休業
- I would like to change my membership information.
- User information cannot be changed.
If you have registered incorrectly, please contact us at the following form.
Contact Form
TEL:050-3498-0749
月～土 10時~18時 ※日・祝休業
- What do I need to bring?
- When you present the ticket at the menu without reservation
⇒Please prepare a device such as a smartphone or tablet with internet access to open My Page locally.
To reserve and use a point menu that requires a reservation
⇒Please bring the email you receive after making a reservation.
How to use Labo Pass（Using points to make a reservation）
- Do I need to make a reservation?
- Some menus require advance reservation and points, while others require points and ticket presentation (no reservation required).
Please click here for details.
What is the Labo Pass
- I want to change the date of use of the point menu that requires a reservation.
- We apologize for the inconvenience. Please cancel your reservation and make a new one.
※Some point menus may incur cancellation points.
- Is there a fee for changing a point menu that requires a reservation?
- Depending on the date of use, cancellation points may be incurred.
- When calling the facility, I was informed that there were no reservations. Why?
- In some cases, reservations for point menus that require reservations have not been completed successfully.
You can check reservation history from Labo Pass My Page.
Labo Pass My Page
How to use Labo Pass（Using the reservation-free menu）
- I accidentally used a ticket for a menu item that does not require a reservation. Can I use it again?
- We apologize for the inconvenience.
Once a ticket has been used, it cannot be reinstated.
- Do I need points for the no reservation menu?
- Some menus require points.
If the menu name is prefixed with "Use Points" in the "Use Tickets/Points (Non-Reservation Menu)" section of My Page, the points must be used.
- I want to cancel my pass.
- Please cancel your Labo Pass from My Page.
Labo Pass My Page - Can I change the type of pass after I make a reservation?
- We apologize for the inconvenience.
It is not possible to change the type of pass after making a reservation.
We would appreciate it if you could cancel your reservation and reschedule it.
※Cancellation fees may already be incurred depending on the date of your use. - I want to cancel my points menu.
- If you wish to cancel your points menu, please proceed from My Page.
Labo Pass My Page - What will happen to my refund?
- In principle, refunds will be made to the credit card company used.
Please note that depending on the cut-off date of your credit card, the refund may be made in the following month.
After you cancel, there is no need to contact us for a refund. - How long does it take to get a refund after I cancel?
- The refund will be sent to the credit card company you used.
Please note that depending on the cut-off date of your credit card, the refund may be made in the following month. - Will there be a cancellation fee?
- 【Labo Pass】, the cancellation fee will be charged as specified.
規定通りのキャンセル料金が発生致します。
【Reservation Required Point Menu】
cancellation points will be charged as specified. - Is there a cancellation fee if there is a typhoon that prevents me from visiting?
- If the pass has not been used yet, you will receive a full refund。
Please provide the following information before you start using the pass.
・Departure date
・Boarding flight
・Date of use
Contact Form
TEL:050-3498-0749
月～土 10時~18時 ※日・祝休業 - Can I get a receipt?
- Please contact us at the below.
We will send you a PDF file via email as soon as we receive your contact information.
Contact Form
TEL:050-3498-0749
月～土 10時~18時 ※日・祝休業 - I made a mistake and cancelled my reservation. Is it possible to undo the reservation?
- We are sorry, but we are unable to return the Marugoto Passport.
Please make a reservation again. - How to inquire about the Labo Pass
- Please contact the following
Contact Form
TEL:050-3498-0749
月～土 10時~18時 ※日・祝休業